Mercedes-Benz of Fairfield

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Mercedes-Benz of Fairfield Reviews


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Cars Jan 14, 2018
 

NEVER TAKE YOUR CAR TO HERE FOR THE SERVICE!!! I leased G550 at Mercedes Benz of Fairfield and this car gave me same issues such as vibrating steering wheel, front signal light malfunctioning and the random engine misfiring last two years. I have been experiencing these issues spontaneously off and on when I am on the highway or when I start the car. So I brought the car to his dealer to find out the cause and every time, all I hear is either "We can't find out what the cause is." or "We can't duplicate the problem so we can't fix it. Bring it back to us when it does it again." One time I asked, can you at least explain why the engine is misfiring and the service manage Matt Pikul and service tech, Eddie told me there are lot's of things that can cause random misfiring and we don't know why that happened that day but your car is not doing that at this time so we don't know. So I asked them what do you recommend me to do if the car is shaking bad with engine light flashing due to random engine misfiring again when I start the car and they told me that just restart the car again and let the bad fuel burn off then you will PROBABLY ok to drive the car. They also said, "If you did that last time it happened, your car was probably fine, you know. " As for the spontaneous vibrating steering wheel while driving on highway over 60mph that has been happening last two year, the service manger Matt Pukel kept the car for two weeks at the shop and finally told me that he was sorry that it has been a constant issue last two years but there is nothing he can do since while his staff test drove that issue didn't duplicate. In addition, he was also being very rude, sarcastic and discriminatory when he was telling me that "By the way, you know that it is illegal to drive over 55mph on highway in the state of CT. I am not going to have my tech test drive your car over legal speed limit of 55mph to duplicate your problem. Are you asking me to do something illegal?" And when my husband called him and asked if he said all those words, he said no, no I had my tech test drive your car at 60mph trying to duplicate your issue. Please do not leave your car here if you really care about your car and your safety while driving. They are not professional and all they give you are the endless excuses to cover up their lack of ability to resolve the issues or even make a proper diagnosis.

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Google Jan 12, 2018
 

NEVER TAKE YOUR CAR TO HERE FOR THE SERVICE!!! I leased G550 at Mercedes Benz of Fairfield and this car gave me same issues such as vibrating steering wheel, front signal light malfunctioning and the random engine misfiring last two years. I have been experiencing these issues spontaneously off and on when I am on the highway or when I start the car. So I brought the car to his dealer to find out the cause and every time all I hear is either "We can't find out what the cause is." or "We can't duplicate the problem so we can't fix it. Bring it back when it does it again." One time I asked, so can you at least explain why the engine is misfiring and the service manage Matt Pikul and service tech, Eddie told me there are lot's of things that can cause random misfiring and we don't know why that happened that day and your car is not doing that at this time so we don't know. So I asked them what do you recommend me to do if the car is shaking bad with engine light flashing due to random engine misfiring again when I start the car and they told me that just restart the car again and let the bad fuel burn off than you will PROBABLY be fine. As for the spontaneous vibrating steering wheel while driving on highway over 60mpg that has been happening last two year, the service manger Matt kept the car for two weeks at the shop and finally told me that he was sorry that has been constant issue last two years but happening there is nothing he can do since while his staff test drive, that doesn't duplicate. He was also being very rude saying to me that by the way, you know that is is illegal to drive over 55mph on highway in the state of CT. And I am not going to have my tech test drive your car over legal speed limit to duplicate your problem. Please do not leave your car with these guys if you really care about your car and you safety while driving. They are not professional and all they give you is the endless excuses to cover up their lack of ability to resolve the issues or even make a proper diagnosis.

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Yelp Jan 11, 2018
 

NEVER BUY/SERVICE A CAR HERE!  NOT COMPETENT, IRRESPONSIBLE AND RUDE!I am leasing my G550 here and this has been giving me same several issues last 2 years such as random steering wheel vibration while driving, front signal light malfunctioning signal popping up with no reason and random engine misfiring with shaking of the car with engine light blinking not drivable.  So I get my car towed to them, they kept the car there for 15 days and except for the front signal light malfunctioning, they told me that they don't know what the problems are coming from and there is nothing they can do.  As for engine misfiring, the service manage Matt Pikul and tech named Eddie told me to just restart the car if it happens again and burn off the poor gasoline possibly causing the misfiring even though they are not sure.  Also the one of the sales manager was asked to call when the car was having these issues, no one never called though the service manager supposedly communicated with the sales department.  Finally SALES MANAGER named ERIC called in January saying he would arrange the loaner car (s class or GL to match G-class leased that is in service shop)since the car leased has issues and had to be left at service for extended test driving but he never did. When my husband finally called to ask him about the loaner car after waiting for his return call for several days, he lied and said he offered us the loaner car in back in December when I was towed to them when the first time we talk to Eric in sales dept was in January of this year.  none of them arranged the loaner car for us.  They didn't prepare any paper work for checking in our car that was towed by MB roadside to them.  Full of lies, excuses and irresponsibilities on the lemon car that they leased that has lots of problems.  DO NOT SHOP OR BUY YOUR CAR HERE IF YOU CARE OF ABOUT YOUR SAFETY ON THE ROAD AND THE CAR.

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Google Dec 29, 2017
 
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Yelp Dec 21, 2017
 

The team at Mercedes-Benz of Fairfield were excellent to work with for our vehicle purchase. Eric and Michael were particularly helpful in addressing all of our concerns and shipping the vehicle to us. We would definitely purchase from them again. Thanks guys !

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WELCOME TO
Mercedes-Benz of Fairfield

Thank you for choosing Mercedes-Benz of Fairfield, where our highly trained staff is excited about the opportunity to earn your business. At our dealership, located near Westport, Weston, Wilton, Norwalk, and Bridgeport, you’ll always find a comprehensive lineup of new Mercedes-Benz vehicles in stock, including a variety of GLA model as well as popular C-Class, E-Class, S-Class options. We’ve also selected a variety of high quality pre-owned luxury cars and certified pre-owned models.

Our team will always work as hard as we can to reflect the apex of customer service in everything we do. We want to make sure that shopping for, buying, and driving your Mercedes-Benz is as enjoyable as it’s supposed to be. Stop by to take a tour of our pristine lineup, take a test drive of as many models as you would like, and stop into our finance department to find out about our many financing options.

When you work with Mercedes-Benz of Fairfield, you never have to worry about being without a professional technicians at your disposal. Our Mercedes-Benz service department has a vast range of state-of-the-art diagnostics and repairs equipment in stock, as well as a variety of service bays to make sure our customers never have to wait longer than necessary. You’ll also have access to our Mercedes-Benz loaner models if your vehicle requires more extensive service.

Our dealership is open for sales Monday through Saturday, and we’re always ready and excited to meet all your luxury auto needs. We’re located at 165 Commerce Dr in Fairfield, CT, and you can always reach out to us with questions.

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(877) 557-5298

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165 Commerce Dr • Fairfield, CT 06825

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Today's Hours:

Open Today! Sales: 9am-7pm

Open Today! Service: 7:30am-6pm

Open Today! Parts: 8:30am-5pm

Mercedes-Benz of Fairfield

165 Commerce Dr Fairfield, CT
Phone: (877) 557-5298 http://maps.google.com/?q=165%20Commerce%20Dr.%20%2C%20Fairfield%2C%20Fair%2C%20CT%2006825

Parts

Phone: (877) 558-1427

Sales

Phone: (877) 557-5298

Service

Phone: (877) 557-5299

41.1666432 -73.2262337